Mission & Leadership

Our promise is to make health care work better for Vermonters. To deliver on this promise, we are committed to our vision, mission, and core values.

BlueCross BlueShield of Vermont employee with customer

Our Vision

Together we can build a transformed health care system in which every Vermonter has health care coverage, and receives timely, effective, affordable care.

Our Mission

We are committed to the health of Vermonters, outstanding member experiences and responsible cost management for all the people whose lives we touch.

Our Core Values

Our core values are attitudes we embody in our work, bringing about a unified pursuit of our mission. These core values are ingrained in our culture and how we do business every day. Here are some things you can expect from us:

  • We put our customers first, with a focus on providing excellent service and lowering their costs.
  • We are committed to a work environment that empowers our employees to think creatively, make decisions, and take action.
  • We respect and value each other.
  • We welcome change. Using small, self-organizing teams and an agile mindset, we’re making innovative changes to serve our members and our community better.
  • We operate with a high level of integrity and public responsibility.

See how we're working to achieve our vision in the 2020 Annual Report

Company Leadership

Don George
President and CEO

Andrew Garland
Vice President, Client Relations and External Affairs

Ruth Greene
Vice President, Treasurer, and Chief Financial Officer

Catherine Hamilton
Vice President, Consumer Services and Planning

Rebecca Heintz
General Counsel and Compliance Officer

Joshua Plavin, M.D., M.P.H., M.B.A.
Vice President and Chief Medical Officer

Dawn Schneiderman
Vice President and Chief Operating Officer

David Yoo
Chief Information Officer and Vice President, Business Technology

Charles Smith, Chair of the Board
Self-Employed, Management Consultant

Scott Giles, Vice Chair of the Board
President and CEO, Vermont Student Assistance Corporation

Jo Bradley
South Burlington

Karin Chamberlain
Director of Impact Investments, Clean Yield Asset Management

James Chandler, M.D. 
Retired Radiologist, Central Vermont Medical Center

Nancy Eldridge
CEO, National Well Home Network

Don C. George
President and CEO, Blue Cross and Blue Shield of Vermont

John Kassel

Robert Miller
CEO, Vermont State Employees Credit Union

Eileen Peltier
Pittsfield, MA
President and CEO, Berkshire Housing

Jason Robart
Managing Partner, Seae Ventures

Rebecca Towne
CEO, Vermont Electric Co-Op

Kate Williams
CEO, 1% for the Planet