Current Career Opportunities
Current Openings
Responsibilities
- Oversee day-to-day administration of the organization’s privacy operations including oversight of permitted access, use, and disclosure of information.
- Serve as incident Response Coordinator and lead privacy incident investigations and perform risk assessments, including coordination with IT, Compliance, and executive stakeholders.
- Develop and enhance privacy policies, procedures, and training programs.
- Interpret state and federal statutes and regulations that impact the Corporation, including those pertaining to federal and state legal and regulatory requirements applicable to the Corporation.
- Support regulatory audits, filings, and examinations while proactively assisting Compliance and operational teams in addressing regulatory risk.
- Draft, review, and negotiate vendor agreements, non-disclosure agreements (NDAs), business associate agreements (BAAs), and related commercial contracts.
Qualifications
- Graduate of an ABA accredited law school, holds JD degree.
- Admitted to practice before the Vermont Bar.
- 3-5 years in a law firm or corporate law department, healthcare, privacy, insurance, or regulatory exposure preferred.
- Working knowledge of HIPAA and healthcare regulatory frameworks.
- Experience drafting and negotiating commercial contracts.
- Strong analytical judgment and ability to translate complex legal uses into practical business guidance.
- Demonstrated initiative, ownership mentality, and ability to perform in a fast-paced, evolving environment.
- Comfort engaging directly with senior stakeholders and managing high visibility matters.
Responsibilities
- As a storyteller and skilled writer, balance “big picture” thinking with relevant, targeted messaging to reach and motivate target audiences.
- Plan, write, and edit long- and short-form content within required deadlines, carrying the brand voice through a variety of internal and external communications channels, both digital and print.
- Excel as a strong listener, interviewer, and investigator who translates complex business and healthcare information into meaningful and effective content.
- Work closely with organizational leaders and internal partners to develop, implement, and evaluate communications and project plans that support organizational priorities and goals.
- Ensure organizational priorities, initiatives, and updates are clearly communicated in a relevant, timely, and targeted manner.
- Establish evaluative criteria for monitoring the effectiveness of communications activities to help ensure desired results and the appropriate tracking methods.
- Plan and coordinate special projects, events, or other tasks as needed.
Qualifications
- Bachelor’s degree, preferably in communications, journalism, or public relations, or equivalent work experience.
- Minimum of 6+ years of professional writing or journalism experience, preferably with a communications or marketing team or agency. Healthcare industry experience a plus.
- Demonstrated experience writing for a variety of audiences.
- Prior management of complex projects and advising leadership.
- Proven ability to work with clients across all levels of the organization.
- Solid problem-solving and time-management abilities.
- Outstanding verbal and written communication skills.
- Excellent interpersonal and teamwork skills.
If you’re looking to start a career in an ever-changing health insurance industry with best-in-class benefits, competitive pay and clear paths for advancement, we want to speak with you about our Customer Service openings. Candidates will combine high attention to detail with the ability to rapidly master new information, communicate effectively, and resolve intricate issues.
This role requires an 8-week in-person training program at our Berlin, Vermont office. Following training, a 2-3 month, full-time in office period is required. Afterward, employees within 50 miles will transition to a hybrid schedule, working from the office on Wednesdays and remotely the remainder of the week.
Responsibilities
- Provide outstanding customer service with first call resolution and must maintain excellent relationships with our non-group, group customers as well as brokers and vendors.
- Maintain a high level of quality by entering new individual membership enrollment and all subsequent group and membership changes to the system file.
- Maintain regular contact with other departments across divisional as well as external vendors.
Qualifications
- High school graduate or equivalent with 1-3 years of either office bookkeeping experience, balance sheet account reconciliation, or insurance experience is desired.
- Prior Customer service experience preferred.
- Computer literacy and strong typing skills a necessity.
- Proven ability to multitask, problem solve, and work independently.
- Excellent communication and interpersonal skills, customer-oriented, and patience.
Responsibilities
- Lead the development of print and digital marketing and communications materials, from concept through completion, and support the production of advertising campaigns.
- Employ “big picture” thinking and proven experience to support the strategic, tactical, creative, and operational facets of marketing, communications, and branding.
- Work regularly with internal subject matter experts, cross-departmental teams, and external vendors, such as designers, photographers, and videographers.
- Monitor and recommend ideas to improve the value, quality, and impact of marketing communications materials and the brand experience for our members, providers, and customers.
Qualifications
- Bachelor’s degree, preferably in marketing, business, or communications.
- Minimum of 5+ years of related experience in marketing communications, preferably for healthcare, health plan, or nonprofit organizations.
- Minimum of 5+ years of writing experience for marketing, advertising, communications, or corporate initiatives.
- Demonstrated experience in comprehensive project management and the creative development of print and digital materials.
- Strong understanding of art direction, print production, list coordination, direct mail processes, digital distribution, and reporting.
- Excellent written and oral communication skills, including and beyond copywriting, editing, and presenting.
- Excellent people skills, with thorough understanding and use of effective interpersonal communication skills.
- Experience with Microsoft Office is required, with preferred experience with Adobe programs.
Responsibilities:
- Responsible for a high level of quality by providing information and or initiating appropriate corrective actions to resolve a customer’s inquiry based on a thorough and comprehensive understanding of BCBSVT contracts, policies, systems and procedures.
- Maintain relationships between the Plan and its customers.
- Work with all levels of expertise including provider billing clerks to provider business managers, other BCBS plans as well as our subscribers and members.
- Work closely with other business units to address customer concerns and communicate feedback to our customers
- Accurate and timely interpretations of the Plan policies and procedures while maintaining the absolute confidentiality of member and provider information.
Qualifications:
- High school graduation or equivalent is required. Two year college degree is preferred
- A minimum of 1-3 years customer service or claims processing experience in a healthcare or health insurance setting is required.
- Experience in a provider’s billing office is preferred.
Responsibilities
- Support a variety of financial functions including but not limited to monthly, quarterly, annual financial statement reporting and analysis for a multi company business structure on both GAAP and STAT basis, cost accounting, budgeting and variance analysis, and tax compliance.
- Conduct and report on a variety of analyses concerning financial and tax-related matters.
- Coordinate annual administrative budget process; prepares monthly actual vs. budget analysis.
- Assist tax consultants in preparation of federal and state tax returns.
Qualifications
- BS degree in Accounting or Finance required.
- Experience with statutory financial reporting desired.
- 5-7 years of experience in accounting including financial analysis, including 3-5 years of financial reporting required.
Responsibilities
- Provide data, reporting, and analytical expertise to strategic teams focused on physician, hospital, and ancillary reimbursement and value-based care initiatives.
- Develop benchmarks; calculate, monitor and track performance, utilize sales data to support informed business decisions, and participate in the decision-making process.
- Prepare financial and utilization models to illustrate the impact of changes to provider reimbursement, contract provisions, medical policies and practices, benefit plans, products, and quality improvement activities.
- Prepare and maintain documentation related to standard operating procedures as well as routine and special projects. Write documentation to describe program development, logic, coding and corrections. Write manuals for users to describe content, definitions, and procedures.
- Participate in meetings with external parties (employer groups, providers, regulators, etc.), develop presentations, and convey information to advance the Plan’s strategic objectives and fulfill the Plan’s obligations.
- Mentor junior staff as required
Qualifications
- Bachelor’s degree in health care, business, statistics, math or a closely related field required, advanced study desirable.
- 5-7 years of closely related experience with 1-3 years of demonstrated independent work required.
- 3-5 years of managed care and health insurance experience, including experience in reimbursement methodologies, data research and reporting preferred.
- Advanced Microsoft Excel required, and SAS programming knowledge strongly preferred.
Responsibilities:
- Responsible for the overall systems infrastructure including engineering, implementation and integration, and technical services and support.
- Design, implement, install, maintain, and administer infrastructures including hardware, software, and various configurations.
- Monitor overall performance to proactively identify potential issues and tune appropriately
- Perform root cause analysis on failed components and implement corrective measures
- Work with others to establish and improve processes and procedures
- May have sole responsibility for projects and participate in disaster recovery exercises.
Qualifications:
- Bachelor’s degree in computer science or equivalent field, or equivalent experience.
- At least seven (7) years professional experience in information systems and/or network administration with significant network or systems engineering and architectural experience.
- Proven ability to work with infrastructure production support teams and management of external service providers.
- Professionally delivered, information architecture or systems engineering training resulting in industry certification at the network engineer or architect level (e.g., MS Certified Professional).
- Experience within the US healthcare industry is desired.
- Experience with Information Security solutions is desired.
Blue Cross and Blue Shield of Vermont strictly prohibits discrimination against or by any Blue Cross and Blue Shield employee on the basis of race, color, religion, gender, age, national origin, place of birth, sexual orientation, gender identity, ancestry, disability, pregnancy, genetic information or marital status. Blue Cross and Blue Shield will not discriminate against an employee having a positive test result from an HIV related blood test, nor will Blue Cross and Blue Shield request or require an applicant or employee to have an HIV-related test as a condition of employment. Blue Cross and Blue Shield of Vermont will not discriminate against protected veterans.