Members

Blue Cross and Blue Shield of Vermont is committed to your health and well-being. We offer the programs, resources, and tools needed to help you manage your health.

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One of our guiding principles is to put the customer first, leading to a strong organizational orientation toward satisfying the needs of current and potential members. Our award-winning customer service team is available to assist customers when they need it most - from navigating a new diagnosis to finding care away from home.

We are committed to providing our members with a positive experience and personalized information and resources to meet their needs. We offer health and wellness programs, telemedicine services and cost transparency tools that help our members effectively manage their health and wellness.

Explore our website and the Member Resource Center to learn about the programs, resources and services available to Blue Cross members.

Important Resources

Member Resource Center

Access the Member Resource Center for additional information and tools related to your health plan, benefits usage, claims status, and more.

Vermont Blue Rx Pharmacy

Vermont Blue Rx is our local solution to answer your pharmacy needs. We offer a local and national network of pharmacies to help you manage your care and reduce prescription drug costs.

Health and Wellness Programs for Members

Access one-on-one advisors for managing a new health diagnosis or your medications, as well as resources for ongoing health and wellness.

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Member Ombudsman

If you need advanced assistance with unforeseen complications or issues during your health care services, our Member Ombudsman will serve as a liaison to help resolve the issue. Call: 1-800-437-6298 or send a secure message through the Member Resource Center.

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Reducing the Likelihood of Re-Admission After Being Discharged

Before heading home from the hospital or another treatment facility, check out these tips and resources to help you take care of yourself. It is important to ask questions so that you're fully informed and able to take care of yourself. This is crucial in lowering your chances of having to return to the facility after you've been discharged.

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We are here to help

Customer Service Rep

Need help with your health care plan?

Contact our award-winning customer service team to discuss your benefits, claims and other health plan questions.

Hours

Monday - Friday, 7:00am to 6:00pm