Get in Touch with Us

Our Blue Cross and Blue Shield of Vermont team is available to help answer your questions about coverage, find the right plan for your or your organization, and provide the support and resources you need for managing your health.

Department Phone Email Fax
Billing Support
& Services

For individual/family plans:
(888) 320-9798

For Medicare Supplement plans:
(800) 625-6406

Broker Relations (800) 255-4550   
Consumer and Business Support Services
For enrolling in a small group, individual/family, or Medicare plans
(800) 255-4550 (802)371-3719
Customer Service (800) 247-2583 (866)764-9653
Federal Employee Program (FEP) (800) 328-0365 (802)225-7700

Fraud, Waste and Abuse Program

Consumer Fraud Alerts

For BlueCross BlueShield of Vermont Members: (833) 225 3810

For FEP Members: (800) 337-8440  
Integrated Health Services (800) 922-8778 (866) 387-7914
Language and Translation Services (free service) (800) 247-2583    

Large Group/Business Client Solutions
Khifer O'Connor

 (802) 371-3681  
Member Ombudsman (800) 437-6298 Send a secure email through the Member Resource Center  
Provider Relations (888) 449-0443, option #1 (802)371-3489

Privacy Issues
To report a concern or if you think your protected health information has been compromised

(802) 371-3394

Do not include any protected health information in your email

Request a copy of your benefit documents, such as a Certificate of Coverage (800) 247-2583 (866)764-9653
Telecommunication Devices for the Deaf (TDD) or Telephone Typewriter (TTY) (800) 535-2227    
Telemedicine (844) 733-3627    


BlueCross BlueShield of Vermont Office Building

**To reduce the spread of COVID-19, we’ve temporarily closed our building to the public.**

Our Office 

We are located at 445 Industrial Lane, Berlin, VT

Main office/front desk: (802) 223-6131

Business Hours: Monday - Friday, 7:00 a.m. - 6:00 p.m.

Mailing Address
P.O. Box 186
Montpelier, VT 05601-0186