Get in Touch with Us
Our Blue Cross and Blue Shield of Vermont team is available to help answer your questions about coverage, find the right plan for your or your organization, and provide the support and resources you need for managing your health.
| Department | Phone | Fax | |
|---|---|---|---|
| Billing Support & Services |
For individual/family plans: For Medicare Supplement plans: |
||
| Broker Relations | (800) 255-4550 | broker@bcbsvt.com | |
| Consumer and Business Support Services For enrolling in a small group, individual/family, or Medicare plans |
(800) 255-4550 | consumersupport@bcbsvt.com | (802)371-3719 |
| Customer Service | (800) 247-2583 | Log in to your Resource Center account to send a secure email. If you are not yet a customer, please call our team. | (866)764-9653 |
| Blue Cross Vermont Federal Employee Program (FEP) | (800) 328-0365 | fepcustomerservice@bcbsvt.com | (802)225-7700 |
|
For BlueCross BlueShield of Vermont Members: (833) 225-3810 For FEP Members: (800) 337-8440 |
Fraud_issues@bcbsvt.com | ||
| Integrated Health Services | (800) 922-8778 | customerservice@bcbsvt.com | (866) 387-7914 |
| Language and Translation Services (free service) | (800) 247-2583 | ||
|
Large Group/Business Client Solutions |
(802) 371-3681 | oconnork@bcbsvt.com | |
| Provider Relations | (888) 449-0443, option #1 | providerrelations@bcbsvt.com | (802)371-3489 |
|
Privacy Issues |
(802) 371-3394 |
Do not include any protected health information in your email |
|
| Request a copy of your benefit documents, such as a Certificate of Coverage | (800) 247-2583 | customerservice@bcbsvt.com | (866)764-9653 |
| Telecommunication Devices for the Deaf (TDD) or Telephone Typewriter (TTY) | (800) 535-2227 | ||
| Telemedicine | (844) 733-3627 | ||
| Vermont Blue Rx (Pharmacy) | (866) 227-7849 |
Our Office
We are located at 445 Industrial Lane, Berlin, VT
Main office/front desk: (802) 223-6131
Business Hours: Monday - Friday, 7:00 a.m. - 6:00 p.m.
Mailing Address
P.O. Box 186
Montpelier, VT 05601-0186