Blue Cross and Blue Shield of Vermont Contact Us

Our Blue Cross and Blue Shield of Vermont team is available to help you understand options, answer your questions, and get the coverage you need from one of our health plans. Let us know how we can help you!

Main Office

Please note that our office building is currently closed to the public to help reduce the spread of COVID-19.

Call: (802) 223-6131


Customer Service

For questions or more information about your current benefits, coverage, or to receive a copy of your benefit documents, contact our Customer Service team. 

  • Hours: Monday-Friday from 7:00 a.m. to 6:00 p.m.
  • Call: (800) 247-2583
  • Email: Log in to your Resource Center account to send a secure email. If you are not yet a customer, please call our team at the number above.

Billing Support & Services

If you have a billing question about your Individual, Two-person or Family plan, call (888) 320-9798.

If you have a billing question about your Medicare Supplemental plan, call (800) 625-6406.

We offer several convenient ways to pay your bill - learn more.


Consumer and Business Support Services

For those currently enrolled in a Medicare plan, or those looking to enroll in a individual/family, small group/organization or Medicare plan, contact our Consumer and Business Support Services team.

  • Hours:
    • Monday–Friday from 8:00 a.m. to 6:00 p.m. (November 1–December 30, 2022)
    • Saturdays (excluding 11/26/22 and 12/24/22) from 9:00 a.m. to 12:00 p.m.
  • Call: (800) 255-4550 
  • Email: consumersupport@bcbsvt.com

Large Groups and Businesses Client Solutions Team

To learn more about our large group plans and funding options, contact our team.

Khifer O’Connor
Call: (802) 371-3681
Email: oconnork@bcbsvt.com 


Looking to contact another department - view our full contact list


Our Office Location and Mailing Address

We are located at 445 Industrial Lane, Berlin, Vermont.

Mailing Address
P.O. Box 186
Montpelier, VT 05601-0186 

Upcoming Office Closings

During the times our office is closed, you can still access your account and our resources using the website and our Resource Centers.

Thanksgiving

Our office will be closed on Thursday, November 24 and Friday, November 25, 2022.

Christmas

Our office will be closed on Monday, December 26, 2022.