Blue Cross and Blue Shield of Vermont Contact Us
Our Blue Cross and Blue Shield of Vermont team is available to help you understand options, answer your questions, and get the coverage you need from one of our health plans. Let us know how we can help you!
Main Office
Our office is open for in-person services on Wednesdays. If you need to schedule an appointment for another day, please contact the applicable services area at the toll-free number provided below.
Call: (802) 223-6131
Customer Service
For questions or more information about your current benefits, coverage, or to receive a copy of your benefit documents, contact our Customer Service team.
- Hours: Monday-Friday from 7:00 a.m. to 6:00 p.m.
- Call: (800) 247-2583
- Email: Log in to your Resource Center account to send a secure email. If you are not yet a customer, please call our team at the number above.
Billing Support & Services
If you have a billing question about your Individual, Two-person or Family plan, call (888) 320-9798.
If you have a billing question about your Medicare Supplemental plan, call (800) 625-6406.
We offer several convenient ways to pay your bill - learn more.
Consumer and Business Support Services
For those currently enrolled in a Medicare plan, or those looking to enroll in a individual/family, small group/organization or Medicare plan, contact our Consumer and Business Support Services team.
- Hours: Monday–Friday from 8:00 a.m. to 4:30 p.m.
- Call: (800) 255-4550
- Email: consumersupport@bcbsvt.com
Large Groups and Businesses Client Solutions Team
To learn more about our large group plans and funding options, contact our team.
Khifer O’Connor
Email: oconnork@bcbsvt.com
Looking to contact another department - view our full contact list
Our Office Location and Mailing Address
We are located at 445 Industrial Lane, Berlin, Vermont.
Mailing Address
P.O. Box 186
Montpelier, VT 05601-0186
We're Here to Help
We're here for you
We'll help you find the right plan for yourself or your whole family.
Connect with UsHours
Monday–Friday
8:00 a.m. to 4:30 p.m.
Upcoming Office Closings
Indigenous Peoples’ Day
Our office will be closed on Monday, October 14, 2024.
Thanksgiving Holiday
Our office will be closed on Thursday, November 28 and Friday, November 29, 2024.
Christmas Holiday
Our office will be closed on Wednesday, December 25, 2024.