Blue Cross and Blue Shield of Vermont Contact Us

Our Blue Cross and Blue Shield of Vermont team is available to help you understand options, answer your questions, and get the coverage you need from one of our health plans. Let us know how we can help you!

Main Office

Our office is open for in-person services on Wednesdays. If you need to schedule an appointment for another day, please contact the applicable services area at the toll-free number provided below.

Call: (802) 223-6131

Customer Service

For questions or more information about your current benefits, coverage, or to receive a copy of your benefit documents, contact our Customer Service team. 

  • Hours: Monday-Friday from 7:00 a.m. to 6:00 p.m.
  • Call: (800) 247-2583
  • Email: Log in to your Resource Center account to send a secure email. If you are not yet a customer, please call our team at the number above.

Billing Support & Services

If you have a billing question about your Individual, Two-person or Family plan, call (888) 320-9798.

If you have a billing question about your Medicare Supplemental plan, call (800) 625-6406.

We offer several convenient ways to pay your bill - learn more.

Consumer and Business Support Services

For those currently enrolled in a Medicare plan, or those looking to enroll in a individual/family, small group/organization or Medicare plan, contact our Consumer and Business Support Services team.

Large Groups and Businesses Client Solutions Team

To learn more about our large group plans and funding options, contact our team.

Khifer O’Connor

Looking to contact another department - view our full contact list

Our Office Location and Mailing Address

We are located at 445 Industrial Lane, Berlin, Vermont.

Mailing Address
P.O. Box 186
Montpelier, VT 05601-0186 

We're Here to Help

Samantha Jenkins, Senior Sales & Service Consultant

We're here for you

We'll help you find the right plan for yourself or your whole family.

Connect with Us

Connect with Us

Want to chat with our local team about our available plans for you and your family? We can connect you with an agent who can answer your questions or explore our plans with you. Note: all form fields are required.

Communication Preference:

By submitting my information on this form, I give permission for Blue Cross and Blue Shield of Vermont to contact me by phone or email to answer questions and discuss health insurance products available for my needs. Information may be provided by phone, mail or email by Blue Cross and Blue Shield of Vermont licensed, authorized agents.


8:00 a.m. to 4:30 p.m.


Upcoming Office Closings

During the times our office is closed, you can still access your account and our resources using the website and our Resource Centers.

Labor Day

Our office will be closed on Monday, September 2, 2024.

Indigenous Peoples’ Day

Our office will be closed on Monday, October 14, 2024.