2020 Annual Report
Keeping Vermonters Safe and Connected through COVID-19
Over the past year, we have learned from and faced the unknown of a global pandemic. As Vermont’s only local, non-profit health plan, we remained committed to the health of Vermonters, outstanding member experiences, and responsible cost management for the people whose lives we touch.
Customer Service with Heart
"She told me, ‘I am going to take care of you.’ And she did. She did everything. She talked to the doctor’s offices; she faxed the forms. She got all of the information I needed..."
A Data-Driven Approach to Health
"Looking at claims and crunching numbers may not sound that exciting, but it’s the foundation for creating initiatives that are well-aligned with the true health needs of our employees."
Simplifying Health Care for Retired Vermonters
"It’s extremely important to have good, affordable health insurance in retirement. It gives me the peace of mind to travel. It also gives me a little extra cushion in my budget to do things I want to do..."
Collaborating on Good Health
"The idea is to remove barriers and provide wellness-based care to all employees. We wanted something that would benefit everyone regardless of whether they work in manufacturing or marketing."
An overview of the 2020 financials
- As Vermont’s local, not-for-profit health plan, your premium dollars stay here in Vermont.
- Our non-profit status and operating efficiency means 87-90 cents of every dollar of premium goes to paying health care costs for our members.
- By focusing on continuous improvement and cost management, we have held per member per month administrative costs nearly flat over the last ten years.
- Blue Cross and Blue Shield of Vermont and our affiliates paid more than $1.1 billion toward member care in 2020. That is over $90 million on average each month paid to hospitals and providers on behalf of Vermonters.
- Member reserves are $103 million as of the end of December 2020. These reserves are required because we pay for health services needed by Vermonters, no matter what.
- That surplus represents approximately $540 for each member, which equates to one emergency room visit per person.