We're Here to Help
Find help with billing, benefits, providers, and more below.
Important:
- Blue Cross VT will never call you to ask for personal information, such as your Social Security number, bank account information, or credit card number.
- Do not include personal health and medical information in a general email. To send us a secure message, please log in to our Member Resource Center.
Language Support & Accessibility: (800) 247-2583, (TTY: 711)
Upcoming Office Closures
- Thanksgiving Holiday: November 27-28, 2025
- Christmas Holiday: December 25-26, 2025
- New Year's Holiday: January 1, 2026
Blue Cross VT Office & General Inquiries
Hours: Monday–Friday, 7 a.m. to 6 p.m.
In-person/Walk-in Assistance: Wednesday, 8 a.m. to 4:30 p.m.
Phone: (802) 223-6131
Office Address: 445 Industrial Lane, Berlin, VT
Mailing Address: P.O. Box 186, Montpelier, VT 05601-0186
Broker Relations
Hours: Monday–Friday, 8 a.m. to 4:30 p.m.
Phone: (800) 255-4550
Email: broker@bcbsvt.com
Business Client Solutions
To learn more about our large group plans and funding options.
Hours: Monday–Friday, 8 a.m. to 4:30 p.m.
Contact: Khifer O’Connor
Email: khifer.oconnor@bcbsvt.com
Consumer & Business Support Services
For those looking to enroll in an individual/family or small group (less than 100 people) plan, and for Medicare enrollees.
Hours: Monday–Friday, 8 a.m. to 4:30 p.m.
Call: (800) 255-4550
Email: consumersupport@bcbsvt.com
Customer Service
For assistance with coverage, benefits, and prior approval questions.
To request a copy of your benefit documents.
Hours: Monday–Friday, 7 a.m. to 6 p.m.
Phone: (800) 247-2583
Email: Login to Member Resource Center to send a secure email
Enrollment and Billing Support
For questions regarding your bill or for enrollment status and updates.
Hours: Monday–Friday, 8 a.m. to 4:30 p.m.
Individual/Family Plan Members: (888) 320-9798, option 1
Vermont Health Connect (VHC) Members: (888) 320-9798, option 4
Small Group Benefit Administrators: (888) 320-9798, option 3 (members need to call Customer Service)
Large Group Benefit Administrators: (888) 320-9798, option 2 (members need to call Customer Service)
Medicare Supplement: (800) 625-6406
Email Inquiries: enrollment@bcbsvt.com
We also offer several convenient online options to pay your bill.
Federal Employee Program (FEP)
Hours: Monday–Friday, 8 a.m. to 4:30 p.m.
Phone: (800) 328-0365
Email: fepcustomerservice@bcbsvt.com
Fax: (866) 225-7700
Fraud, Waste & Abuse
Hours: Monday–Friday, 8 a.m. to 4:30 p.m.
Blue Cross VT Members Call: (833) 225-3810
Federal Employee Program Members Call: (800) 337-8440
Email: Fraud_issues@bcbsvt.com
To learn more, visit bluecrossvt.org/fraud-waste-and-abuse-program
Integrated Health Services
Connect with our case managers for one-to-one support.
Hours: Monday–Friday, 8 a.m. to 4:30 p.m.
Phone: (800) 922-8778
Email: Use the Member Resource Center to send a secure message to case management
Fax: (866) 387-7914
Learn more about our personal health support services.
Privacy Office
To report a concern or if you think your protected health information has been compromised
Hours: Monday–Friday, 8 a.m. to 4:30 p.m.
Phone: (802) 371-3394
Email: privacyofficer@bcbsvt.com
Do not include any protected health information in your email
Provider Relations
Hours: Monday–Friday, 8 a.m. to 4:30 p.m.
Phone: (888) 449-0443, option 1
Email: providerrelations@bcbsvt.com
Fax: (802) 371-3489
Telemedicine Care
To connect with Amwell for 24/7 care, wherever you are.
Phone: (844) 733-3627
For additional telemedicine support services, visit bluecrossvt.org/telemedicine.
Vermont Blue Rx (Pharmacy)
Phone: (866) 227-7849
Vermont Health Connect (VHC) Members
For enrollment and billing support for members enrolled in a Blue Cross VT plan through Vermont Health Connect
Hours: Monday–Friday, 8 a.m. to 4:30 p.m.
Phone: (888) 320-9798, option 4
Email Inquiries: enrollment@bcbsvt.com