We're Here to Help
Find help with billing, benefits, providers, and more below.
Important:
- Blue Cross VT will never call you to ask for personal information, such as your Social Security number, bank account information, or credit card number.
- Be careful of emails impersonating Blue Cross VT. Be sure to check for spelling errors in the subject line, email address, sender name, and email body copy. If you have any concerns, call our Customer Service team and don't click on any links.
- Do not include personal health and medical information in a general email. To send us a secure message, please log in to our Member Resource Center.
Language Support & Accessibility: (800) 247-2583, (TTY: 711)
Upcoming Office Closures
- Martin Luther King Jr. Day: January 19, 2026
- Presidents' Day: Monday, February 16, 2026
Blue Cross VT Office & General Inquiries
Hours: Monday–Friday, 7 a.m. to 6 p.m.
In-person/Walk-in Assistance: Wednesday, 8 a.m. to 4:30 p.m.
Phone: (802) 223-6131
Office Address: 445 Industrial Lane, Berlin, VT
Mailing Address: P.O. Box 186, Montpelier, VT 05601-0186
Broker Relations
Hours: Monday–Friday, 8 a.m. to 4:30 p.m.
Phone: (800) 255-4550
Email: broker@bcbsvt.com
Business Client Solutions
To learn more about our large group plans and funding options.
Hours: Monday–Friday, 8 a.m. to 4:30 p.m.
Contact: Khifer O’Connor
Email: khifer.oconnor@bcbsvt.com
Consumer & Business Support Services
For those looking to enroll in an individual/family or small group (less than 100 people) plan, and for Medicare enrollees.
Hours: Monday–Friday, 8 a.m. to 4:30 p.m.
Call: (800) 255-4550
Email: consumersupport@bcbsvt.com
Customer Service
For assistance with coverage, benefits, and prior approval questions.
To request a copy of your benefit documents.
Hours: Monday–Friday, 7 a.m. to 6 p.m.
Phone: (800) 247-2583
Email: Login to Member Resource Center to send a secure email
Enrollment and Billing Support
For questions regarding your bill or for enrollment status and updates.
Hours: Monday–Friday, 8 a.m. to 4:30 p.m.
Individual/Family Plan Members: (888) 320-9798, option 1
Vermont Health Connect (VHC) Members: (888) 320-9798, option 4
Small Group Benefit Administrators: (888) 320-9798, option 3 (members need to call Customer Service)
Large Group Benefit Administrators: (888) 320-9798, option 2 (members need to call Customer Service)
Medicare Supplement: (800) 625-6406
Email Inquiries: enrollment@bcbsvt.com
We also offer several convenient online options to pay your bill.
Federal Employee Program (FEP)
Hours: Monday–Friday, 8 a.m. to 4:30 p.m.
Phone: (800) 328-0365
Email: fepcustomerservice@bcbsvt.com
Fax: (866) 225-7700
Fraud, Waste & Abuse
Hours: Monday–Friday, 8 a.m. to 4:30 p.m.
Blue Cross VT Members Call: (833) 225-3810
Federal Employee Program Members Call: (800) 337-8440
Email: Fraud_issues@bcbsvt.com
To learn more, visit bluecrossvt.org/fraud-waste-and-abuse-program
Integrated Health Services
Connect with our case managers for one-to-one support.
Hours: Monday–Friday, 8 a.m. to 4:30 p.m.
Phone: (800) 922-8778
Email: Use the Member Resource Center to send a secure message to case management
Fax: (866) 387-7914
Learn more about our personal health support services.
Privacy Office
To report a concern or if you think your protected health information has been compromised
Hours: Monday–Friday, 8 a.m. to 4:30 p.m.
Phone: (802) 371-3394
Email: privacyofficer@bcbsvt.com
Do not include any protected health information in your email
Provider Relations
Hours: Monday–Friday, 8 a.m. to 4:30 p.m.
Phone: (888) 449-0443, option 1
Email: providerrelations@bcbsvt.com
Fax: (802) 371-3489
Telemedicine Care
To connect with Amwell for 24/7 care, wherever you are.
Phone: (844) 733-3627
For additional telemedicine support services, visit bluecrossvt.org/telemedicine.
Vermont Blue Rx (Pharmacy)
Phone: (866) 227-7849
Vermont Health Connect (VHC) Members
For enrollment and billing support for members enrolled in a Blue Cross VT plan through Vermont Health Connect
Hours: Monday–Friday, 8 a.m. to 4:30 p.m.
Phone: (888) 320-9798, option 4
Email Inquiries: enrollment@bcbsvt.com