COVID-19 Updates

As your health care partner, supporting the health and safety of all Vermonters is our priority.

grandparents and family overlooking scenic mountain

On this page, you’ll find up-to-date information about COVID-19, including how to get vaccinated and tested in Vermont. You can find out about our coverage for testing and treatment, and get tips on how to protect yourself from COVID-19 scams and fraud.

Supporting Your Health and Safety

Vaccination against COVID-19 is the best way to protect yourself, your family, friends and neighbors, and other people in your community. The Delta variant has become the most common form of infection in the U.S. This variant has twice the risk of hospitalization compared to the original virus. The COVID-19 vaccines will help to protect you against the Delta variant.  

Vaccination substantially lowers your chances of getting COVID-19 -- or of ending up in the hospital -- even if you do have a breakthrough infection after becoming vaccinated.

Booster Vaccination
Booster vaccines are recommended for individuals 18 or older who received either a Johnson & Johnson vaccine at least two months ago or a second dose of a Pfizer or Moderna vaccine at least six months ago.

Please check the Vermont Department of Health website for the most recent information.

How to Get Your Shot
If you or a family member have not been vaccinated yet, vaccines are readily available in Vermont. There are walk-in clinics where you can get vaccinated without an appointment. If you’d rather schedule a time to get your shot, you can do that too. Many pharmacies serving Vermont also have vaccines available. To find a location to get vaccinated, visit the Vermont Department of Health website.

No Cost to You
All doses of the vaccine are free. Some providers may charge a fee for giving you the shot, which is covered by your health plan if you are a member.

It’s important to stay home if you have COVID-19, or while you are waiting for test results, to prevent spreading the virus. To make it easier for you to get care while staying home, consider using telemedicine with your provider over the phone and the Internet. The amount you’ll have to pay for telemedicine visits with your provider will be the same as seeing them face-to-face.

24/7 Visits Available
You can see a doctor at any time of the day or night by using your smartphone, tablet, or computer. We will cover urgent AmWell telemedicine visits at no cost to you. AmWell has established a Telehealth Response Program to support the use of telehealth as an initial COVID-19 screening tool, which includes an always-on-call infection control officer. You can download the AmWell app for Apple or Android devices.

As Vermont’s only local, non-profit health plan, we work only to benefit our members. To help our members stay well during this pandemic, we’ve expanded benefits and coverage in several important areas:

  • If there is a charge for giving you a COVID-19 vaccine, we’ll cover that cost.
  • We will cover the cost of lab tests for COVID-19, or we will reimburse you for the cost of buying an FDA-approved home test kit. (We will not cover testing that is billed to you by a college, school, or workplace.)

COVID-19 provides an unfortunate opportunity for scammers to take advantage of the concern and anxiety many are feeling about their health and safety.  Some of the COVID-19 scams include:

  • Fraudulent home testing kits
  • Fraudulent vaccinations
  • Fraudulent offers for products that are in demand, such as medical and cleaning supplies

Scammers may offer products in exchange for your personal information, which they then use to commit fraud. Don’t give out your member ID number or other personal information if you receive an offer for COVID-19 testing, treatment, or supplies from any source other than a trusted, qualified health care provider.

Fraud Reporting
If you believe you’ve been scammed or your information has been used in a fraud, you can report it several ways:

  • Call our customer service team at the number on the back of your ID card or at (800) 247-2583
  • Contact our fraud hotline at (800) 337-8440 or
  • Contact the National Center for Disaster Fraud Hotline at (866) 720-5721 or

Tips To Protect Yourself From Scams

  • Be cautious of unsolicited requests for personal information, such as your member ID number or your Medicare number.
  • Be suspicious of unsolicited offers of COVID-19 tests or supplies.
  • Ignore offers on social media of COVID-19 tests or treatment.
  • Only a physician or other qualified health care provider should recommend or approve requests for COVID-19 testing.

Below is a list of frequently asked questions about COVID-19. We will be updating these periodically as more information becomes available. 

Q: Do you cover the COVID-19 vaccine?
A: Yes, if you have one of our plans, we will cover the cost of giving you any of the COVID-19 vaccines. U.S. taxpayer dollars have been used to purchase and distribute the vaccine at no cost to Americans. However, providers will be able to charge a fee for giving you the shot. We will pay all of this fee. 

Q: If I need to get tested for COVID-19, what do I do?
A: There are many places in Vermont where you can get tested, either by making an appointment or just by walking in. To find a testing location, visit the Vermont Department of Health website.   

Q: What testing is covered?
A: We will cover COVID-19 testing performed by the Centers for Disease Control (CDC), the Vermont Department of Health (VDH), or a laboratory approved by the CDC or VDH, with no co-payment, coinsurance, or deductible requirements. This coverage includes visits with your provider (including those over the phone), or urgent care visits and emergency service visits to test for COVID-19. Please note we do not cover COVID-19 testing that is billed to you as a line-item on a college, school, or workplace bill, or as any other facility line-item charge.

Q: Can I use a home testing kit?
A: If you want to use one of the at-home testing kits that are now available, please talk with your health care provider first, as they can help you decide which test kit to get (some need a prescription). Please be sure to only use a test kit that has been approved by the U.S. Food and Drug Administration (FDA). There are many kits on the market that are not FDA-approved and some are scams. We will only pay for kits that are approved by the FDA. You will have to buy the test kit yourself and then file a claim with us to be paid back. To find a list of FDA-approved kits, visit the FDA website.

Q: Now that I’m vaccinated, can I stop wearing a mask and social distancing?
A: In Vermont, there are currently no statewide COVID-19 restrictions or requirements. However, the CDC currently recommends that all individuals wear a mask in public in all counties in Vermont. Businesses and public facilities such as hospitals, airports, and schools may require that masks be worn at their locations. They may also have other steps you’ll need to follow when visiting. For more information on Vermont’s current situation, and prevention tips, visit the Vermont Department of Health website.  

If you aren’t sure whether to seek help on COVID-19, use the CDC’s Online Coronavirus Self-Checker to check your symptoms and get advice on what to do next.

The Vermont Department of Health website has a lot of useful information about COVID-19, including how to get vaccinated and tested.

The Centers for Disease Control and Prevention website has information about COVID-19 vaccines, who is eligible to be vaccinated, and what you can do after being vaccinated.

Log in to the Member Resource Center or contact customer service at (800) 247-2583 with questions about benefit coverage and cost-sharing for services regarding COVID-19.