HOLIDAY CLOSURE: Our office will be closed for the Memorial Day holiday, starting at 4:30 p.m. on Friday, May 27. We will reopen for normal business hours on Tuesday, May 31. During the closure customer service will not be available, but you may still access your plan information through our resource centers.
Please remember to let patients know when you will be billing a phone call as an office visit. Billing for a call as an office visit may result a patient owing a cost share, so it is important for patients to understand the situation.
As stated in our Temporary Corporate Payment Policy 24 (Telephone Only Services), the clinician is responsible for:
Obtaining verbal or written consent from the patient (or his/her representative) for the use of the telephone to conduct an "office visit";
Documenting the patient's consent in the medical record;
Advising the patient when a call converts to an "office visit" that will be billed to BCBSVT; and
Respecting when a patient requests a phone call remain just a call and not be documented or billed as an office visit.
The policies are available in a link in the What's New area, on the Provider Resource Center (secure provider site), or by contacting the provider relations team by email at providerrelations@bcbsvt.com or phone at (888) 449-0443, option 1.
